The most effective leaders are talented at skills that require empathy, such as persuading, motivating, and fostering collaboration. But in his book FOCUS: The Hidden Driver of Excellence, Daniel Goleman identifies a danger for leaders: As people rise in power positions, research shows that they tend to pay less attention to those whose social status is not as high. Empathy can be a casualty of this dynamic.
Some antidotes for the potentially out-of-touch leader: create a group of colleagues who will be candid with you (inside or outside your organization) and keep in regular touch with them; wander around the office and spend informal time getting to know employees; and create a workplace atmosphere where people feel safe “speaking truth to power.”
Leaders, we want to hear: What are some of your strategies for staying in touch with the needs and goals of the people who report to you? Share your responses to the weekly discussion question here.