The Six Abilities Google Teaches New Managers

What turns individual contributors into effective new managers? Google spent years finding out by analyzing over 10,000 manager impressions including performance reviews, surveys, and nominations for top-manager awards and recognition. The following are six key attributes that Google instills in its managers:
 

1. Mindset and Values – a growth mindset that believes skills and abilities can be cultivated
2. Emotional Intelligence – the ability to leverage self-awareness to manage behavior and relationships
3. Manager Transition – a willingness to share challenges and vulnerabilities with peers
4. Coaching – the ability to listen actively and empathically, ask open-ended questions, and be motivational
5. Feedback – the ability to offer consistent, bias-free feedback, and to be authentic and appreciative
6. Decision Making – Google has established a routine for making better decisions that includes asking, “What are you solving for?” “Why is it important?” and “When can a decision be expected?”

 
Google reported a statistically significant improvement in 75 percent of its underperforming managers after implementing the program.
 
What do you think is the most challenging part of transitioning to a management role? To join the conversation, click "comments" above.

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