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The Six Abilities Google Teaches New Managers

9/22/2020

2 Comments

 
Picture
What turns individual contributors into effective new managers? Google spent years finding out by analyzing over 10,000 manager impressions including performance reviews, surveys, and nominations for top-manager awards and recognition. The following are six key attributes that Google instills in its managers:
 
  1. Mindset and Values – a growth mindset that believes skills and abilities can be cultivated
  2. Emotional Intelligence – the ability to leverage self-awareness to manage behavior and relationships
  3. Manager Transition – a willingness to share challenges and vulnerabilities with peers
  4. Coaching – the ability to listen actively and empathically, ask open-ended questions, and be motivational
  5. Feedback – the ability to offer consistent, bias-free feedback, and to be authentic and appreciative
  6. Decision Making – Google has established a routine for making better decisions that includes asking, “What are you solving for?” “Why is it important?” and “When can a decision be expected?”
 
Google reported a statistically significant improvement in 75 percent of its underperforming managers after implementing the program.
 
What do you think is the most challenging part of transitioning to a management role? To join the conversation, click "comments" above.

2 Comments
Greg
9/22/2020 09:51:21 am

Learning how to delegate tasks that I knew I could do better and faster, but must be delegated because I had more urgent and important things to do.

Reply
Peter
9/22/2020 11:37:31 am

Indeed Greg: One of the most difficult challenges we’ve seen as managers move up the hierarchy of their organization is their ability to drop tasks no longer deemed worthy of their time. “I can do it faster and better and besides, I like doing it…” is a common refrain we have heard over the years. It does take fortitude to let go of what is sometimes decades of ingrained behavior patterns. Thanks for this contribution.

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