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Upping Employee Engagement: One Communication at a Time

8/5/2014

3 Comments

 
Employee engagement (i.e. enthusiastic involvement) correlates highly with increased individual and organizational productivity. Yet only 30 percent of Americans feel engaged at work, according to a 2013 Gallup report.

To understand what influences engagement, consultant Tony Schwarz and Georgetown business professor Christine Porath partnered with the Harvard Business Review to survey over 20,000 employees across a range of industries. The result: Engagement rises when four core needs are met: physical (via opportunities to renew and recharge at work); emotional, (by feeling valued and appreciated); mental (being enabled to focus on their most important tasks); and spiritual (by feeling connected to a higher purpose at work).

Here’s our thought on one way to immediately raise that low 30% engagement metric: Everyone within an organization—whether or not in a formal leadership role—can have an impact on corporate culture by communicating appreciation to those around them. It only takes a moment to sincerely let others know they are valued, and the rewards will be immense, not just on a company-wide level but also on a personal one.


We want to hear. Are you in the habit of letting co-workers know they are appreciated and valued? What happens when you do this?  What has been your experience when someone at work directly recognizes something you have done? Join the conversation and click "comments" on our Community of Practice Forum.

3 Comments
Steve Roe
8/5/2014 04:32:30 am

I have found that written thank you notes/cards are appreciated. Being as specific as possible in the reason for the appreciation helps. Sometimes sending a card to their spouse/significant other at their home is appreciated as well.

Reply
Susan
8/7/2014 09:55:18 am

Such a good idea, Steve. Really appreciate your focus on being specific about the reason. Another thought: clarifying the benefit the appreciated action had. And taking the time and effort to send a written note is an important part of what you are doing. Thanks.

Reply
Merry Bauman link
8/19/2014 02:30:49 am

Appreciation that is genuine, is always a very good thing to do. Saying a sincere "thank you" is never amiss. I find it helps build relationships and a real team effort, if appreciation is expressed as appropriate.
Sending a card is nice too, as it gives the recipient the option to read it, post it on the wall, and keep it as a positive reinforcement.
I agree that being specific about what they did and how it helped you is important too. The value of sincere thanks and appreciation is immeasurable. (That said, the "other side of the coin" is the damage of phoney or contrived thanks or appreciation being equally bad.)
If you look for things to thank others for in every day, you will find them. I like the idea of being grateful and expressing it to others, when they do something to help. I grew up in an era where that was the norm. I am also the person that takes it to another level when I get really good service when I am shopping or dining out. I actually fill out those comment cards; speak with the manager; and either call or write the company to express my appreciation for something an employee did for me that was really "above and beyond" expectation. I call companies and tell them how much I like their product(s) too, if something really impresses me. Positive feedback in the form of thanks or appreciation is a great boost to anyone's day. I hope this subject being discussed makes us all more aware of people we really should show some gratitude to!

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  • Courses
    • All Courses
    • BreakThrough Conflict
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    • About the Glasers
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