![]() We’ve all witnessed conversations that seem inexorably headed for an explosive end. Author and social scientist Joseph Grenny, writing in the Harvard Business Review says their disconcerting downward trajectory can often be de-escalated or even reversed by following these six strategies:
We want to hear: What do you do to lower the thermostat during a heated argument? To join the conversation, click "comments" on our Community of Practice Forum. If you would like to read more about creating a habit around masterful communication, check out our book: Be Quiet, Be Heard: The Paradox of Persuasion.
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