Those who react defensively to criticism are less happy with their jobs, have lower performance ratings, and lower self-esteem than their colleagues. So says recent research by PsychTests AIM Inc. of Montreal, which provides psychological assessment products and services to H.R. professionals.
This study captures what we have long believed: Those who not only tolerate but also learn from criticism ultimately are the better for it. Most of us have been conditioned to react defensively to criticism since toddlerhood. We have learned over our lifetime to explain our actions: to our parents, teachers, bosses, colleagues and relatives. We want them to understand that our actions were based on the circumstances we faced – not our bad motives or lack of commitment. When our energy is spent trying to get our critics to understand us, we are doomed to failure – because they will never hear us until they believe we understand them. So our model for responding to criticism is counter-intuitive: It teaches how to get the critic to “tell me more” rather than “hear me out.”
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