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Why 24/7 Email Saps Productivity

10/28/2014

1 Comment

 
Picture
Does your boss regularly email you a high-priority assignment or question at midnight? If so, your productivity may be negatively affected.

Jennifer Deal, a senior research scientist at the Center for Creative Leadership, surveyed white-collar workers and found most were tied to email13.5 hours a day, well into the evening -- some not even taking a break during dinner. What haunts such workers is the expectation that they are supposed to reply immediately, no matter the hour, or face dire consequences. This endless, reflexive checking comes from dread—not true engagement.

This research (http://nyti.ms/1puscUX) discovered that continual emailing often masks poor management practices. When employees face endless questions and “cc’s” to every team member about each niggling detail, they often don’t feel empowered to make decisions. In contrast, when employees are actually empowered, they make more judgment calls and start using phone and face-to-face conversations to resolve issues quickly.

Limiting workplace email is actually a trend in high-productivity Germany, where Volkswagen and Deutsche Telekom have adopted policies that limit work-related email during evenings and weekends. Can it happen in the U.S.? Only if it comes from the top. We believe that leaders should assess their use of email and make sure they are not inadvertently using it as an enabler of timidity and procrastination.

We want to hear! Are you tethered to email 24/7? What changes in email policy, if any, would you like to see in your organization? Join the conversation and click "comments" below.
Image Credit: Theen Moy https://www.flickr.com/photos/theenmoy/

1 Comment
Merry Bauman link
10/28/2014 03:51:20 am

My husband's boss at work does the 24/7 emails, but he also understands that the employees are not at a computer all those hours.
He is very understanding, but works later than most, including weekends.
My problem is usually with late calls or texts about work. I have asked for a limit of nothing after 9 pm, but if the boss is up and happens to think of something, he will text or call. Since he is also my brother, and our mother is 87 I usually answer or check them.
Fortunately, he is getting much better about that, and he knows I will read them in the morning if it is late.
I do know the pressure it puts on people if they are expected to respond 24/7, and that is not fair to employees. They are not getting paid to work 24/7. Unless it is clearly stated as part of the job, it should not be considered against the employee if they do not respond after business hours.

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