This New Year, consider making a resolution to practice 12 months of healthy communication. Most people navigate through important moments of communication on automatic pilot, reacting from emotion rather than intention. But we can transform our relationships by getting off autopilot and being proactive with positive communication.
As communication researchers and partners in work and marriage for over 40 years, we’ve experienced both the joy and challenge of personal and business communication and have found some simple steps to resolve conflict and build trust in relationships:
*Listen when your impulse is to argue.
*Edit accusations that might make someone feel put down, and instead describe your feelings.
*If you have a grievance, pinpoint details and specific examples.
*Acknowledge your role in any problem.
*Reach explicit, collaborative solutions that specify what each person will do differently in the future.
Confronting issues is never an easy matter, but avoidance can be hazardous not just to our relationships but also to our own health.
Here’s wishing you a happy, healthy, communicative 2015!
We want to hear. Do you have a New Year’s resolution that could lead to stronger communication? Join the conversation and click "comments" on our Community of Practice Forum.
Image Credit: Joan M. Mas https://www.flickr.com/photos/dailypic/