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Wishing You 12 Months of Positive Communication

12/29/2015

2 Comments

 
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This New Year, consider making a resolution to practice 12 months of conscious, healthy communication. Most people navigate through important moments of communication on automatic pilot, reacting from emotion rather than intention. But we can transform our relationships by getting off autopilot and being proactive with positive communication.

As communication researchers and partners in work and marriage for almost 45 years, we’ve experienced both the joy and challenge of personal and business communication and we’ve found some simple steps to resolving conflict and building trust in relationships:
  • Listen when your impulse is to argue
  • Edit accusations that might make someone feel put down, and instead describe your feelings.
  • If you have a grievance, pinpoint details with specific examples.
  • Acknowledge your role in any problem.
  • Reach explicit, collaborative solutions that specify what each person will do differently in the future.

Confronting issues is never an easy matter, but avoidance can be hazardous not just to our relationships, but also to our own health.

Here’s wishing you a happy, healthy, communicative 2016!

We want to hear. Do you have a New Year’s resolution that could lead to stronger communication?  To join the conversation, click "comments" on our Community of Practice Forum.

If you would like to read more about creating a habit around masterful communication, check out our book: Be Quiet, Be Heard: The Paradox of Persuasion.

2 Comments
cam
12/30/2015 05:51:21 am

I have spent 20 years in the military and now am approaching 20 years with my state Department of Transportation. In the majority of the accidents, incidents and disagreements I have witnessed or been a participant of, Communication was - or was near - the root of the cause. Intentional communication, including listening intentionally, makes so much sense in hindsight.
Ask questions; engage with purpose.

Reply
Susan
12/30/2015 09:41:17 am

So well said Cam. From the Challenger disaster to the ongoing accidents and incidents you describe, communication is the source. Like you, we agree that intentional communication is the way out. Thank you for your comment and for your years of service.

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